Terms & Conditions

The visits, usage and order of products displayed on the website www.the-food-project.com implies the acceptance of the Conditions for use to be detailed below. 


USER

It represents the person accessing the site, with private or professional purposes, who accepted the terms of this site, thus fulfilling all the requirements of the registration process.


MISUSE

Misuse is the use of the website in a manner contrary to the practice in the field, the regulations and the legislation in force or in any other way that may harm our company.


USE OF THE WEBSITE

Information published on the site is general information about us, information about products sold by us, and other information considered to be of interest to users. Information is made available to users for free. Our company is the owner of all intellectual property rights of the website, its design and content.

The user is obliged to comply with all intellectual propertyrights of us, under the laws in force. The user agrees to access and use thissite for purposes and in ways that do not constitute a misuse.

www.the-food-project.com is administrated by S.C. The Food Project S.R.L. with registered address at 22, Amiral Constantin Balescu st., district 1, Bucharest , registered with the Trade Register under no J40/9231/2015., unique registration code 34820412.

We reserve the right to perform amendments to these Terms andconditions as well as any amendments of the website www.the-food-project.com withoutprior notifications. Accessing the page Terms and conditions, you can alwaysread the most recent version of these provisions.


Your registration obligations:

In order to buy from www.the-food-project.com,you must fill in your details onto our website.

When using the service,you declare and accept that you will supply only real, correct, current andcomplete information.

If we consider that thisobligation has been broken, we hereby reserve the right to block the user’saccess to the use of the service, during a specific or undetermined period oftime, without any previous notification.


Price and methods of payment:

The prices presentedinclude VAT. The purchase price presented on the invoice shall be the same asthe one presented on the website at the moment of purchase, price to which areadded the delivery costs, if applicable.

The payment of theproducts is made in cash, at the delivery of the products or by credit / debitcard at the placements of online orders.


Information regarding thedelivery:

The maximum delivery termis 2-3 working days, considered as of the taking of your order. This term maybe amended due to reasons independent to our will or control.

The delivery taxes arecalculated with the added value tax (VAT) included and are the following: 15ron – anywhere in Romania, including Bucharest.

The delivery is performedby a courier company (Fan Courier) at the address of the customer, withina term of 2-4 days.

In case that you wish to mention certain specifications regarding the delivery such as: delivery hour, address or marks, please insert this information in the observations box, prior to finalizing the order.

On the day when your package is sent, you shall be notified via e-mail or telephone by us. The package may be collected by any member of the family.

The products are delivered subject to availability. In case that one or more of the order products are not in stock you will be notified to this end. In some cases, the ordered product may be replaced with a similar one if you desire so and agree to this procedure.

The responsibility for any deterioration caused to the product, package or the package sent by us, is that of the courier company or the transporter according to the valid legal provisions. The products will be replaced by us in case that the fault of the courier is proven and we shall be duly notified within a term of 72 hours as of the reception of the package.


Copyright

The entire content of the website www.the-food-project.com, including text, images, graphics,web graphic elements, scripts or any other data is property of S.C. TheFood Project S.R.L. or that of its suppliers and it is protected under theCopyright law and the laws regarding the intellectual and industrial property right. The use without the written approval of any of the elements of the website www.the-food-project.com, or that of any other elements listed above is punished according to the valid legal provisions. In order to complain about intellectual property rights you can use the e-mail address office@the-food-project.com.


Confidentiality policy

Personal data may be revealed without your consent in case of litigations/disputes regarding payment fraud by the following addresses: banks implicated in the online payments, theInternational Cards Bodies and Suppliers of services/products, namely according to the law and corresponding authorities.

According to thedispositions of the Romanian Law no. 677/200, our clients have the followingrights:

1. The right toInformation (art.12)

2. The right to Access data (art.13) – the right to obtain, at request and free of charge, for one yearly request, the confirmation that the corresponding data are or are not handled by the data operator.

3. The right to intervene(art.14) – the right to request to the data operator, through a written request gratuitously the following:

a. correction, actualization, blocking or deletion of the incomplete, incorrect data or illegal processing;

b. transformation of data corresponding to illegal persons into anonymous data;

c. notification of third parties regarding the operations observed at letters. a) and b).

4. The right to opposition (art.15) – the right to oppose, gratuitously and by means of a written notice, for appropriate and legal reasons in connection to his/her particular situation, that the data related to her/him be the object of a processing.

5. The right to address justice (art.18) – the right to address justice for the defenses of the rights granted by the law which have not been complied with.

6. The right to submit acomplaint with the supervision authority (art.25).


Responsibilities regarding the products

S.C. The Food Project S.R.L. does not undertake the responsibility and may not be held accountable for any loss given to the use of purchased products through this website, for purposes other than the ones mentioned by the producer. The return of products may be performed according to the dispositions of the Romanian GO130/2000, and for additional details we kindly ask to visit the section “Product Exchange/Return“


Limitations regarding the use of certain techniques of distance communication

Art. 1. – The following distance communication techniques require the previous approval of the consumer: 
a) automated call system without human intervention (automated call); 
b) fax machine (fax);
c) electronic e-mail address (e-mail);

Art. 2. – The use of other individual distance communication techniques other than the ones observed at art. 1 is not allowed only if there is a refusal manifested by the consumer.


List comprising the distance communication techniques:

a) un-addressed printed; 
b) addressed printed; 
c) standard letter; 
d) printed publicity with order request; 
e) catalogue; 
f) human intervention telephone; 
g) telephone without human intervention (automated call, audio-text); 
h) radio; 
i) videophone (image telephone); 
j) videotext (micro-computer, TV screen with keyboard or touch screen); 
k) electronic poste (e-mail); 
l) fax machine (fax); 
m) television (teleshopping).


Newsletters and Alerts:

When the Member or Client creates an account on the Site, accepting the Terms and Conditions, he has the right to express or not the consent to receiving newsletters and/or alerts from our company.

Data taken from the Member in order to dispatch their newsletters, and/or alerts, can and will be used by the limits of our Privacy Policy. The cancel of receiving their newsletters and/or alerts can be done at any time by the Member or Customer:

1. using specially designed connection in any newsletters and/oralerts received;

2. by modifying accept or receive newsletters and/or alerts and using pages from restricted areas by using the Account;

3. by contacting our company, according to the contact information, and without any further obligation of any party to the other or neither party can claim damages from the other.

The cancel of receiving their newsletters and/or alerts does not involve cancel of consent given for the document. Our company reserves the right to select the persons to who will send newsletters and/or alerts and the right to remove from its database any member or client who has previously expressed consent to receive newsletters and/or alerts, without further commitment from our company, or any prior notice thereof.

Our company will not include in newsletters and/or alerts sent to members or clients, any other advertising material in the form of content that make reference to any third party who is not our company's partner at the time of their dispatch-newsletters and/or alerts.


Litigation

By using or buying the products on this website, the user has acknowledged the fact that the Romanian law shall govern the above Terms and conditions and any dispute of any kind that may arise between the user and S.C. The Food Project S.R.L. In case of eventual conflicts between S.C. The Food Project S.R.L. and its clients the resolution thereof will be previously solution amicably within minimum 30 working days.

If the amicable solutionwill not be possible, the conflict will be solution by the corresponding courtof law according to the valid Romanian laws.


Miscellaneous

If any of the above clauses shall be found as null or invalid, no matter the cause, it shall not affect the validity of the rest of the clauses. Once the order is launched, the client accepts without objections the Terms and conditions for use, the value there of being the same as a valid concluded contract.

Agreeing with the Terms and conditions the client undertakes totally the rights and obligations deriving from the purchase from the virtual store www.the-food-project.com.

 

RETURN POLICY


If you are not pleased with the products purchased from www.the-food-project.com and you would like to turn down the purchase and to implicitly receive the money back, you can apply for the return policy of the products within maximum 14 working days, according to the dispositions of the Romanian Government Ordinance no.130/2000, regarding the consumers protection concerning the conclusion and execution of distance contracts.

By distance contract it is understood the supply contract for products or services concluded between a merchant and a consumer, within a sale system organized by a merchant that uses exclusively, before and at the execution of this contract, one or more techniques of distance communication.

The rights to return within 14 working days addresses solely to clients that have purchased products online on the website www.the-food-project.com.

The client has the right to unilaterally renounce the distance contract, within 14 working days, without penalties and without presenting any reason. 

According to the Ordinance no. 130/2000 the consumer is responsible for the payment of the expenses corresponding to the return of the product to the merchant.

The right to renounce the purchase does not apply in the case of legal persons.

Reimbursement of amounts shall be done in maximum 30 days as of the date of the denunciation of the contract by the consumer.

According to the dispositions of the Ordinance no. 130/2000, the consumer may not unilaterally denunciate the following types of contracts, except for the case when the parties (consumer and merchant) have agreed otherwise: 

a) Contracts for supply of services, for which the execution began with the agreement of the consumer, prior to the expiration of the term of 14 working days;

b) Products or services supply contracts, for which the price depends on the fluctuations of the rates of financial markets that may not be controlled by the merchant; 

c) Products supply contracts executed over the specifications of the consumer or those of personalized products, as well as those that, by their nature, may not be returned or that can degrade or rapidly deteriorate; 

d) Audio registration supply contract or those of information programs that have been opened by the consumer; 

e) Supply contracts for newspapers, periodicals, magazine journals; 

f) Betting or lottery supply contracts;

For any details or uncertainties regarding the return of products we kindly ask you contact us via e-mail or at one of the telephone numbers listed on www.the-food-project.com.


financed
Acest site a fost confinantat in cadrul proiectului POSDRU/176/3.1/S/150298